Customer satisfaction is our top priority. However, all online sales are final, and we do not offer refunds on online purchases. For custom-specified products, please contact us directly to discuss options. Customers are responsible for shipping costs. We ensure all products are properly packaged for secure delivery, whether for online purchases or custom orders. For full warranty and refund criteria, please reach out to us.

Only originally designed products qualify for a product warranty. Online products are sold as-is with no warranty. As with all door products, we strongly recommend that builders and DIYers paint or stain all surfaces—including the tops and bottoms—to ensure longevity.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery for online products typically takes 7-10 business days. Our online offerings consist of product overages that are readily available for shipping.

Custom-ordered products, arranged through our sales representatives, require manufacturing time and do not follow this delivery timeframe.

Our online products consist of overage stock, but Acadian Architectural can produce any product on demand. If the item you're looking for is out of stock, please send us a message with the product name in the subject line. A member of our sales team will contact you to arrange a custom order. We are always ready to create the products you need, anytime.